FAQs

Can I contact the project directly for help for me and my family?

We operate by referral only. For a list of referrers please visit our help page.

When is your Premises open and receiving donations?

We are open from 9 am till 3 pm Tuesday to Thursday and 9 am till 1 pm on Friday.

Where else can I Donate?

Here is a list of our donation stations

    Can I bring you furniture, bedding, curtains and other household items and appliances?

    We are unable to accept any of the above items.
    For a list of new Household Items we need please visit our wish list.

    How can I make a financial donation to support your work?

    Please consider donating to us via our Donation page of our website. We can also accept donations by cheque or cash at our unit.

    How do I cancel a monthly donation I set up?

    If you’d like to cancel your regular donation to us, please fill out our cancellation form, we’ll sort it out for you.

    How do you meet the cost of your premises, staff and running costs?

    We regularly apply for funding to a variety of grant making trusts and funders. Over the last few years we have been supported by:

    • Stirling Council
    • Scottish Government
    • Go For It Fund
    • Faiths in Scotland Community Action Fund
    • The Robertson Trust